1. Who we are
This website is run by MCGB Solutions, an IT services business based in Stoke-on-Trent, Staffordshire. For the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018), MCGB Solutions is the data controller for the personal information described in this policy.
If you have any questions about this policy or how your information is handled, please email enquiries@mcgbsolutions.co.uk.
2. What information we collect
Information you give us
When you use our enquiry form or email us, we collect:
- your name
- your email address
- your business name and phone number, if you choose to provide them
- the services you’re interested in and the content of your message
If you become a client, we may also hold information needed to deliver our services, such as account details for systems we manage on your behalf, along with invoicing and correspondence records.
Information collected automatically
Like most websites, technical information such as your IP address, browser type and the pages you request is processed by our hosting provider and font provider when the site is delivered to you. We do not use this to identify you, and we do not run analytics or advertising tracking on this website.
3. How we use your information
| What we use it for | Lawful basis |
|---|---|
| Responding to your enquiry and providing quotes | Taking steps at your request before entering into a contract, and our legitimate interest in answering enquiries |
| Delivering services you’ve asked us to provide | Performance of a contract |
| Invoicing and keeping business records | Legal obligation (for example, tax and accounting rules) |
| Keeping the website secure and preventing spam | Our legitimate interest in running a safe, working website |
We will never sell your information, and we won’t send you marketing emails unless you have asked us to.
5. How long we keep it
- Enquiries that don’t lead to work: kept for up to 12 months, then deleted.
- Client records: kept for as long as we work together, then for up to 6 years to meet tax and accounting requirements.
You can ask us to delete your information sooner — see Your rights.
6. Keeping your information secure
We take appropriate technical and organisational measures to protect your information, including encrypted connections (HTTPS) across this website, multi-factor authentication on our business accounts, and limiting access to the information to those who need it.
8. Your rights
Under UK data protection law you have the right to:
- Access — ask for a copy of the information we hold about you
- Rectification — ask us to correct anything inaccurate or incomplete
- Erasure — ask us to delete your information
- Restriction — ask us to limit how we use it
- Objection — object to us using it on the basis of legitimate interests
- Portability — ask for your information in a format you can take elsewhere
To make a request, email enquiries@mcgbsolutions.co.uk. There’s no charge, and we will respond within one month.
9. Complaints
If you’re unhappy with how we’ve handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk/make-a-complaint or by calling 0303 123 1113.
10. Changes to this policy
We may update this policy from time to time, for example if we change the services we use. The date at the top of the page shows when it was last updated.